An all-employee Delivery team has long looked like the safe choice for margin. Yet the data suggests otherwise; the margin risk in an in-house model rarely shows up on a project report.
Forecast confidence in professional services is not a data problem or a technology problem. It is a process design and incentive problem dressed up as both.
How Constant Switching Between Clients, Projects and Priorities Quietly Erodes Service Delivery Performance Most service organizations believe they have a capacity problem. Projects are running late, teams feel overloaded and customers are demanding more responsiveness. Then managers struggle to find the available resources. The natural response is often to look at headcount, utilization levels, or project demand. Yet many companies overlook a less visible issue that sits und
