Our Founders.
Learn more about the creators of the SDA below. This group was formed as our founders were repeatedly hearing from those responsible for services delivery in their organizations that there was no outlet or organization for their community to network, learn and collaborate. Whilst other functions have flourished under guidance and mentorship from such communities, nothing existed for those in this ecosystem. At the centre of the SDA is the principle of key knowledge and insight sharing whilst building a network that will act as the centre of all things services delivery.
Jonathan is the CEO and Co-Founder of Precursive, The Services Delivery Cloud for Salesforce.
As CEO of Precursive, a B2B software application and Salesforce technology partner, Jonathan helps companies such as Cognite, Gong and COX Automotive, improve and automate services delivery including onboarding and implementation.
An experienced speaker, Jonathan is a 3-time speaker at The Pulse conferences and has also led speaking sessions at Salesforce’s Dreamforce.
Prior to Precursive, he was senior director with Gartner responsible for the High Tech and Telecoms markets in EMEA where he advised enterprise technology companies such as CGI, Ericsson, Panasonic, Telia and Vodafone on their sales and commercial strategy.
Graham is currently the Chief Customer Officer and General Manager, USA at Precursive.
With a keen interest in Project Management, Product Marketing and anything technology related, Graham has evolved into the Customer Success & Services field. He has driven change, fostered high-performing teams, and significantly impacted revenue growth and customer retention is his professional journey, additionally with a strong background in operations and organizational scaling.
Graham was previously VP of Customer Success & Services at Accent Technology and Snr Director of Global Customer Success and Professional Services at Evidon Inc. Previous experience
Nondas has been managing Data & Analytics teams and products for over 15 years. Most of his career was in the financial services industry. In 2017 he left Morgan Stanley to pursue the excitement of the startup world. He joined ActionIQ, a series C, Enterprise SaaS Martech company as VP of Professional Services.
He is familiar with the challenges that startups face as they try to scale, both from a business and technology perspective, as well as the data & analytics landscape and market - and serves as advisor to a number of startups. He is also one of the founding members and an advisor for the GreekTech community in New York.
Katie Bonilla is a dynamic leader known for being transparent, fun, collaborative, and proactive in driving business outcomes. She has worked in different capacities at Docebo, the fastest-growing LMS on the market, for over 4 years with a long history of leading and acting as a training practitioner in the healthcare, life sciences, and hospitality industries.
As Global Vice President of Professional Services, she leads a global services and solutions team including functional and technical product experts, project managers, strategic advisors, solution architects, and leaders. Katie is passionate about education and people development. She is a mother of two, wife, avid hiker, and philanthropist who watches Schitts Creek on repeat, still.
David Dixon is the Global Vice President of Professional Services at ABBYY, a leading provider of intelligent document processing and content capture solutions. With over 21 years of experience in the IDP sector, and 9 years within ABBYY, David now leads the Professional Services team of 40 responsible for ensuring product adoption.
As well as working with OCR technology he is often found on the weekends covered in mud doing Obstacle Course Racing.
