[WHITEPAPER]
THE 2025 SDA SERVICES DELIVERY BENCHMARK
Welcome to the inaugural SDA Services Delivery Benchmark!
A first-of-its-kind snapshot into the evolving state of professional services across SaaS, technology, and high-growth enterprises.
The Modern Saas Economy has morphed from growth-at-all-costs to a new stage: the Profitable Growth Era. Service leaders face twin pressures from customers who want more value at a lower cost and investors who demand increased GM efficiency and higher profits.
This report captures the voice of the community: over 200 senior leaders in Professional Services who shared candid insights into the challenges they face, the priorities they are setting, and the opportunities they see on the horizon.
WHAT'S INSIDE?
- 6 Core Pillars of Services Excellence
- Services Strategy & Sales
- Services Metrics & Targets
- Services Operations
- Partner Delivery & Ecosystem
- Analysis & Insights
Available via our partner
PILLARS OF SERVICES EXCELLENCE.
STRATEGY & OPERATING MODELS
The shift toward subscription and
outcome-based models, and how services leaders are adapting.
EXECUTION & DELIVERY
Delivery bottlenecks, speed and quality, and the metrics that define operational success.
PARTNER ECOSYSTEMS
The evolving landscape of partner-delivered services, including revenue mix, gross margins, and ecosystem definitions.
MAKE PROFESSIONAL SERVICES EASIER WITH THE HELP OF OUR RESOURCES.
PLAYBOOK
THE SAASIFICATION OF CONSULTING - How consultancies can increase enterprise value through designing and building their service offerings to boost revenue and margin.
PLAYBOOK
BUILDING & MANAGING PARTNER ECOSYSTEMS - Setup, manage & scale services partner programs. Put in place the building blocks that allow an ecosystem of partners to flourish and succeed.
WHITEPAPER
SALARY GUIDE FOR PROFESSIONAL SERVICES - includes salary structures, acquisition & retention, market trends and industry standards for Professional Services leaders and teams.
BLOG
BUILDING A FRAMEWORK FOR SCALING SERVICES - This is a framework that brings sales onside and sets the stage for scalable growth.